Delays are being experienced when import clearances need to be lodged with Ministry for Primary Industries (formerly Ministry of Agriculture and Forestry). While there is no official word from MPI we are being told that staffing issues are causing the delays.
Presently it can take 5 to 6 days to for them to process paperwork that would normally take 24 hours.
Regretfully these days may lead to ACA not being able to complete the import process in a timely manner and lead to storage costs being born by the importer in NZ.
Our Customer Service Team will be in contact with you if these delays are causing issues with your import cargo.