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Dear Client

As per media reports over the weekend, DP World has identified a first reported outage on Fridy 10th November was the result of  a cyber-attack. DP World has ceased all landside operations , however, continues load/unload operations to vessels.

The cessation of landside operations means that they will not receive containers for exports or deliver import containers .  The indications are that operations will be interrupted for a number of days , however its not exactly clear when all operations can return to normal.

There will be delays to export shipments and the delivery to site of import containers landed over the last week and arriving this this week.  Our Export and Transport teams are closely monitoring the situation with our trucking companies, the terminals and shipping lines and as usual will be doing everything they can to reduce delays.  They will be able to highlight impacted vessels and  we will continue to update as more information comes to hand.

Please find the below release from DP World Australia

DP WORLD Australia Cybersecurity Incident

Dear Valued Customers,

DP World Australia detected and began responding to a cyber security incident on Friday, November 10.  We promptly initiated our response protocols, which included engaging with cyber security experts, actively isolating, and containing the incident and notifying the relevant authorities.

As we continue our investigation, we have taken the decisive action to restrict landside access to our Australian port operations to safeguard our employees, customers, and networks. As a result, you may experience some disruptions to port operations and freight services.  We fully understand the importance of this matter and offer our sincere apologies to all our customers who may be affected.

We appreciate your patience and understanding during this time. Rest assured your security and safeguarding the integrity of our operations and services are our top priorities.

We will continue to provide transparent and accurate information as it becomes available.

For further information or immediate assistance, please contact our customer service team

Nicolaj Noes
Executive Vice President
Oceania – APAC